WhatsApp banned over 1.75 million accounts in India

Based on the reports received, 36 accounts under the sanctions appeal category were “actioned” (Representational)

New Delhi: Over 1.75 million Indian accounts were banned by WhatsApp, while 602 complaint reports were received by the messaging platform in November 2021, according to its compliance report.

The messaging platform said in its latest report that 17,59,000 Indian accounts were banned on WhatsApp during this period.

It states that an Indian account is identified through a +91 phone number.

“As per IT Rules 2021, we have published our 6th Monthly Report for the month of November. This User-Safety Report contains details of user complaints and related action taken by WhatsApp as well as WhatsApp’s own preventive actions To combat abuse on our platform,” a WhatsApp spokesperson said. WhatsApp banned more than 1.75 million accounts in November, the spokesperson said.

“WhatsApp is an industry leader in preventing abuse between end-to-end encrypted messaging services. Over the years, we have continually invested in Artificial Intelligence and other cutting-edge technology, data scientists and experts and processes, to help our users in our to be safe on the platform,” the spokesperson said.

Earlier, the Facebook-owned company said that more than 95 percent of the restrictions are due to unauthorized use of automated or bulk messaging (spam).

More than 2 million Indian accounts were banned by WhatsApp, while reports of 500 complaints were received by the messaging platform in October.

WhatsApp in its latest report said that it has received 602 user reports during November 2021 spanning Account Support (149), Ban Appeal (357), Other Support (21), Product Support (48) and Security (27).

During this period, 36 accounts under the Sanctions Appeal category were “actioned” based on the reports received.

WhatsApp explained that “Accounts Action” refers to reports where it took remedial action.

Taking action represents either the banning of an account or the reinstatement of an account already banned as a result of the complaint.

Also, the report may have been reviewed but not included as an ‘action’ for a number of reasons, including requiring assistance for the user to access their account or using certain features, accounts restricted by the user Restoration is requested and the request is denied, or if the reported account does not violate the laws of India or WhatsApp’s Terms of Service.

The new IT rules – which went into effect in May – require large digital platforms (with more than 5 million users) to publish compliance reports every month, detailing complaints received and actions taken.

Earlier, WhatsApp had insisted that being an end-to-end encrypted platform, it has no visibility into the content of any message.

In addition to behavioral cues from accounts, it relies on available unencrypted information, including user reports, profile photos, group photos and descriptions, as well as advanced AI tools and resources to detect and prevent abuse on its platform. have taken.

(Except for the title, this story has not been edited by NDTV staff and is published from a syndicated feed.)


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